Get help or send an idea

Feedback in the application

Open Settings, Feedback and press Problem or Idea on the In the app row. Write your message and press Send. The report includes the app version, operating system and processor architecture. You can paste or drop screenshots and choose whether to include diagnostics or a reply address.

Help by email

Write an email to problem@dossierforge.com, including if the app will not start.

The buttons open your email app with a subject and report prompts.

Copy logs and Show log file

To find both, press Problem on the In the app row. Copy logs is under Include diagnostic information in the window that opens. Show log file is under Attach the file instead, just below it.

Copy logs copies the app version, operating system and recent errors to your clipboard. Your home folder and the app's data folder are replaced by placeholders, so your user name is left out. Review the text before sharing it.

Show log file shows the full log file, unedited, in your file manager.

What to include in a problem report

• what you were doing when it went wrong, in whatever detail you have
• what happened and what you expected instead
• the block from Copy logs, or the file Show log file shows, if you can get to them

Remove confidential product information from messages, logs and screenshots before sending them.

What support covers

Support helps you operate DossierForge. It gives no legal opinion on your product. The terms of sale say how a defect is handled.

If you found a vulnerability

Use Report a vulnerability for security issues.